Refund Policy
Our Refund Policy
At Swifty, we strive to provide the best possible service for CS2 skin trading. Please read our refund policy carefully to understand your rights and responsibilities.
Service Fees
Our platform charges service fees for successful transactions. These fees are non-refundable once a transaction has been completed successfully.
Eligibility for Refunds
Completed transactions where services have been successfully rendered
Market value fluctuations of CS2 items
User errors or incorrect item submissions
Technical issues on our platform preventing transaction completion
Duplicate charges or billing errors
How to Request a Refund
- Contact our support team within 7 days of the transaction
- Provide your transaction ID and a detailed explanation
- Include any relevant screenshots or documentation
- Our team will review your request within 3-5 business days
Refund Process
Once your refund request is approved, we will process the refund within 5-10 business days. Refunds will be issued to the original payment method used for the transaction.
Dispute Resolution
If you disagree with our refund decision, you can request a review by our senior support team. All decisions are final and binding.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
Contact Information
For refund requests or questions about this policy, please contact us atsupport@swifty.vercel.app
Last updated: 6/30/2026